Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
competitive pay
opportunities for growth
Work-life balance
Job Description
North Pole Veterinary Hospital is a well-established veterinary care facility located at 2942 Hurst Road, North Pole, AK 99705. The hospital is committed to providing compassionate, high-quality care to pets in urgent and general veterinary situations. As a part of Mission Veterinary Partners (MVP), a network that values collaboration, integrity, and outstanding veterinary service, North Pole Veterinary Hospital has grown into a trusted community resource for pet owners. The hospital prides itself on maintaining a supportive team environment that encourages professional growth while delivering superior patient care through skilled veterinarians, technicians, and support staff. The hospital's mission focuses on putting... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience preferred
- Experience in a veterinary environment is an advantage
- Ability to work evening and Saturday shifts
- Strong communication and multitasking skills
- Computer literacy, including proficiency with multi-line phone systems
- Ability to manage cash, credit, and check payments accurately
- Must be able to handle stressful and emotional situations with professionalism
- Must be able to work full-time, 30+ hours per week
Job Qualifications
- Demonstrated commitment to MVP core values
- Computer knowledge required, including keyboarding and use of email and internet
- Working knowledge of veterinary terminology with accurate pronunciation and spelling
- Excellent spelling and grammar skills
- Ability to handle varied and sometimes difficult emotional conditions
- Ability to display tact and respect with clients and team members
- Ability to conduct oneself in a confident, calm, and professional manner during stressful situations
- Genuine liking for animals and their owners and for working in an animal care field
Job Duties
- Maintain and uphold the Core Values and Mission Statement of MVP
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude
- Answer phones promptly and professionally using a multi-line phone system
- Screen and route calls to appropriate staff
- take and deliver messages promptly
- Schedule appointments and surgeries according to hospital scheduling guidelines
- Note details discussed during client conversations in medical records
- Enter accurate charges and explain invoices
- Collect payment when services are rendered
- Verify eligibility of clients with charge accounts
- Check and update client contact information
- Fill prescription refill forms and provide routine administration instructions
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, and retail items
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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