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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k with employer match
Paid Time Off
sick leave
Mentorship programs
Job Description
I-20 Animal Hospital is a reputable and well-established veterinary care facility committed to providing the highest quality medical services to pets and their owners. Located in a convenient and accessible location, I-20 Animal Hospital is part of the National Veterinary Associates (NVA) network, a leading global pet care organization renowned for its dedication to pet health and community care. The hospital operates as a 24/7 facility, offering round-the-clock veterinary services to meet the urgent and ongoing needs of pet owners in the local area. This commitment to continuous care has positioned I-20 Animal Hospital as a trusted provider within the... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or veterinary industry preferred
- ability to work flexible shifts including weekends
- excellent verbal and written communication skills
- proficiency with computer software and data entry
- ability to maintain confidentiality and professionalism
- must be personable and able to interact positively with clients and staff
Job Qualifications
- High school diploma or equivalent
- previous experience in customer service or veterinary setting preferred
- proficiency in using Cornerstone software or similar practice management tools advantageous
- strong communication and interpersonal skills
- ability to multitask in a fast-paced environment
- empathetic and personable with a passion for helping others
- basic computer skills and familiarity with office technology
Job Duties
- Greet clients and provide excellent customer service
- respond to client questions promptly and accurately
- process incoming and outgoing pets efficiently
- handle payments and maintain accurate transaction records
- answer telephone calls, screen service requests, and schedule appointments
- manage incoming and outgoing mail and email communications
- monitor and maintain cleanliness of the client waiting area
- document and update client information and service data using business operations software
- escalate complex client issues to senior staff when required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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