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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
competitive wage
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Professional development opportunities
pet discounts
Job Description
Dogwood Trails Animal Hospital is a newly established, state-of-the-art small animal hospital located in Bentonville, Arkansas. Opening its doors in October 2024, Dogwood Trails has quickly become a trusted name in veterinary care, offering a wide range of services to ensure the health and well-being of pets at all stages of their lives. The hospital is equipped with the latest technology, including ultrasound, digital full-body and dental radiographs, and in-house diagnostics. This allows the veterinary team to provide comprehensive care, ranging from preventative treatments and soft tissue surgeries to dental care. Dogwood Trails prides itself on delivering compassionate, high-quality medical... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service, preferably in a veterinary or medical setting
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Basic knowledge of veterinary terminology and pet care
- Proficiency in using appointment scheduling and payment processing systems
- Ability to work scheduled shifts including Saturdays
Job Qualifications
- Previous experience as a veterinary receptionist or medical office assistant is preferred
- Strong organizational and multitasking skills
- Ability to maintain a calm, professional, and positive demeanor
Job Duties
- Greet clients and their pets, complete the appointment sign-in process, confirm appointment details
- Answer client questions and triage client concerns
- Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments
- Answer client calls for appointments, hospital inquiries, medication refills, and other requests
- Make outbound calls for appointment reminders and follow-ups
- Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior
- Assist in maintaining cleanliness and organization to ensure a positive client experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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