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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.91 - $25.90
Work Schedule
Flexible
Benefits
Paid holidays
Dental Insurance
Health Insurance
Paid Time Off
flexible schedule
Pet insurance
Vision Insurance
Parental leave
Job Description
BluePearl Specialty + Emergency Pet Hospital is a leading provider of advanced veterinary care, specializing in both specialty and emergency services for pets. Committed to delivering high-quality medical treatment and compassionate care, BluePearl operates multiple hospital locations staffed with expert veterinary professionals dedicated to improving and saving the lives of pets with complex and urgent health needs. The hospital prides itself on fostering a supportive, family-like culture where teamwork, professional growth, and a positive working environment are emphasized for all employees. As part of Mars Veterinary Health, BluePearl connects its associates with numerous opportunities for career advancement, continuing education, and... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- ability to handle sensitive and emotional situations with compassion
- strong interpersonal and communication skills
- proficiency in telephone and in-person client interactions
- reliable and punctual
- ability to work flexible schedules
- strong organizational skills
- willingness to learn and grow
Job Qualifications
- Exceptional customer service skills
- ability to remain calm and professional in emotional or stressful situations
- strong communication skills including clear verbal communication
- ability to assess client needs and triage effectively
- willingness to learn and adapt
- teamwork-oriented mindset
- prior experience in a customer service or veterinary environment preferred but not required
Job Duties
- Greet and make friendly eye contact each time the hospital entry door opens to offer warm and professional acknowledgement
- always offer a friendly smile, strong eye contact, and an approachable demeanor
- act as a compassionate listener
- speak clearly, slowly, and calmly in person and on the telephone for clear client understanding
- assess each client’s immediate needs and the pet’s condition upon arrival
- determine whether an emergency is a "stat" or "standard" emergency
- respond to non-patient calls or visitors and connect them to the appropriate team member
- confirm all appointments in advance ensuring clients receive accurate preparation information
- provide emotional support and resource materials to grieving clients in a compassionate and discreet manner
- serve as a liaison between clients and service agencies during pet remains handling to ensure a complete, accurate, and compassionate process
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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