Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Weekend Shifts
Benefits
competitive pay
Continuing education opportunities
Fear Free certification sponsorship
uniform reimbursement
Respectful work environment
Career advancement opportunities
training programs
Job Description
Live with Grace Animal Hospital, located in the Riverland Town Center at Tradition in Port St. Lucie, FL, is a full-service veterinary hospital dedicated to delivering compassionate, high-quality care tailored to pets and their families at every life stage. This animal hospital embodies a Fear Free Certified environment, fostering comfort and emotional well-being not only for pets but also for the people who love them. The team at Live with Grace prioritizes kindness, respect, clear communication, continued education, and preventative care to help pets live longer, healthier lives. Their comprehensive services range from routine wellness and vaccinations to advanced diagnostics,... Show More
Job Requirements
- High school diploma or equivalent
- 1+ year of experience in a veterinary, healthcare, or customer service role preferred
- Exceptional communication and interpersonal skills
- Strong multitasking and organizational abilities
- Comfortable using technology including practice management systems
- Reliable and punctual
- Professional appearance and demeanor
- Ability to work weekends including Saturdays
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 30 pounds
- Ability to focus in a dynamic environment with frequent interruptions
Job Qualifications
- 1+ year of experience in a veterinary, healthcare, or customer service role preferred
- Exceptional communication and interpersonal skills with a calm, compassionate approach to clients and pets
- Strong multitasking, organizational, and problem-solving abilities in a fast-paced environment
- Comfortable with technology including phones, credit card terminals, and veterinary practice management systems (ezyVet experience is a plus)
- Reliable, punctual, and professional in appearance and demeanor
- Dedicated to the Live with Grace mission and Fear Free philosophy delivering service with empathy, respect, and grace
- Available to work on weekends including Saturdays from 9am to 1pm
- High school diploma or equivalent required
- additional coursework or certification in office administration, hospitality, or veterinary assisting preferred
Job Duties
- Greet every client and pet with warmth, professionalism, and compassion, creating a calm and welcoming environment
- Manage the check-in and check-out process, ensuring accurate billing and efficient client flow
- Answer phones and emails promptly, providing accurate information, directing calls appropriately, and maintaining a friendly, professional demeanor
- Schedule and confirm appointments to optimize the daily workflow of the hospital
- Communicate clearly with clients about wait times, next steps, and treatment updates
- Process payments, deposits, and financial transactions accurately and securely
- Assist with client education, reinforcing doctor or technician instructions and offering resources aligned with Fear Free principles
- Handle client concerns or questions with empathy and professionalism, escalating when appropriate
- Maintain accurate client and patient records in the hospital's practice management system
- Prepare patient files, consent forms, and documentation for upcoming appointments and procedures
- Coordinate communication between the medical team and clients to ensure smooth hand-offs
- Manage prescription refill requests, record transfers, and follow-up communications
- Maintain lobby cleanliness, scent control, and organization to ensure a calm, spa-like experience
- Support inventory needs at the front desk, including retail displays, handouts, and forms
- Adhere to hospital protocols, confidentiality standards, and infection-control procedures
- Partner with veterinarians, technicians, and assistants to maintain seamless coordination between front and back of house
- Participate in team meetings, daily huddles, and training sessions to promote communication and consistency
- Model positivity, professionalism, and emotional intelligence, especially under pressure
- Contribute ideas that enhance workflow efficiency, client experience, and hospital culture
- Engage in structured onboarding and hands-on mentorship focused on Fear Free client interactions and communication excellence
- Pursue ongoing training in veterinary terminology, scheduling protocols, and patient care coordination
- Seize opportunities to advance into full-time Receptionist as the practice grows
- Utilize sponsored support for Fear Free and other professional certifications
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: