Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
employee pet discount
Employee Referral Bonus
Job Description
New Hope Veterinary Hospital is a newly opened, state-of-the-art veterinary care facility that proudly serves its community with advanced medical services and a compassionate approach. Established in 2023, this modern hospital is part of the TotalBond family, a network known for combining cutting-edge veterinary medicine with personalized client care. New Hope Veterinary Hospital is designed to be a warm, welcoming environment where pets and their owners can feel like family. With a commitment to clear communication, transparency, and low-stress handling techniques, this veterinary hospital focuses on ensuring every visit is as comfortable and reassuring as possible for pets, especially cats,... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience, preferably in a veterinary or medical setting
- Basic understanding of veterinary terminology
- Strong communication and interpersonal skills
- Ability to multitask and manage time effectively
- Empathy and professionalism when handling sensitive situations
Job Qualifications
- Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
- Ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact: greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- Support clinical flow: escort clients to exam rooms, assist in relaying key information between clients and clinical staff
- Manage client communications: handle incoming calls for appointments, care questions, prescription refills, and more, make outbound calls for appointment reminders and follow-up care
- Operate with accuracy: process payments, manage invoicing, and schedule future appointments with attention to detail
- Speak the language: understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- Create a welcoming space: help maintain a clean, organized, and client-ready environment including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink supports hiring across hospitality industries.
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