Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k)
Continuing education stipend
Pet care stipend
Disability insurance
Employee assistance program
Vacation pay
Job Description
Our organization is a dedicated veterinary care center committed to providing exceptional service and medical care for pets and their owners. We operate as a 24-hour, 7-day-a-week facility that understands the importance of offering timely, compassionate, and efficient care for animals in need. We pride ourselves on creating a supportive work environment where employees can grow their skills, advance their careers, and contribute meaningfully to the wellbeing of both the pets we treat and the clients we serve. We also recognize the value of maintaining a healthy work-life balance and offer a range of benefits to support our team members,... Show More
Job Requirements
- position requires flexibility in scheduling and the ability to work evenings and weekends as required
- contact with the general public in a fast paced high volume 24 hour 7 day week 365 day year medical facility
- physical activity to include walking climbing stairs bending stooping reaching lifting up to 40 lbs and standing periods of prolonged sitting may be required
- visual acuity sufficient to maintain accurate records recognize people and understand written directions
- ability to speak and hear sufficiently to understand give information in person and over the telephone
- fine motor skills adequate for utilizing office equipment such as multi line phone system printers copiers and computer keyboards
- ability to travel as needed
Job Qualifications
- high school diploma ged or higher education
- 2+ years of customer or client service experience
- exceptional ability to communicate with all levels of the organization including the public
- previous veterinary experience preferred
Job Duties
- handle all incoming phone calls which includes scheduling appointments phone triage forwarding calls to appropriate departments or personnel
- greeting and checking in clients for emergencies and specialty appointments while maintaining timely flow of patients from admission to discharge
- communicating efficiently and accurately with clients to exceed client expectations
- collect and enter all client and patient information into hospital system review and maintain client patient files
- resolve open invoices collect payments and run end of shift reporting
- fax and email records to rDVM offices
- keep desk clean and organized
- stock all front desk supplies
- keep lobby and exam rooms clean and organized including dust mopping wet mopping laundry and trash removal as delineated on end of shift report
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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