Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid parental leave
401(k) with discretionary contribution
Team member pet discounts
Emotional wellbeing support
CE stipends and career development resources
Grant Circle relief fund
Job Description
PetVet Care Centers' Pet Doctors of America is a renowned veterinary healthcare network dedicated to providing exemplary veterinary services through its extensive team of compassionate professionals. This company is part of PetVet Care Centers, which manages over 420 locally led hospitals and employs more than 11,000 team members nationwide. With a focus on delivering exceptional and compassionate care, PetVet Care Centers nurtures a collaborative and inclusive environment where employees feel valued and supported. The culture of care emphasizes not only the wellbeing of the pets and clients they serve but also the health and growth of their team members, offering... Show More
Job Requirements
- High school diploma or GED required
- 2 or more years of customer service experience
- Ability to multitask and prioritize effectively
- Strong communication skills
- Warm and approachable demeanor
- Tech savvy with client communication platforms
- Ability to handle cash accurately
- Flexibility to work weekends and holidays
- Physical ability to stand, walk, and lift animals up to 50 pounds
- Willingness to assist in medical emergencies
- Knowledge of clerical procedures
- Experience with practice management software preferred
Job Qualifications
- High school diploma or GED required, or equivalent combination of education, certification, training, and or experience
- 2+ years of customer service experience
- Critical thinking skills
- Ability to prioritize tasks
- Willingness to go above and beyond for clients
- Ability to respond to client communications in a professional manner, tech savvy
- Warm and bubbly personality for constant client interaction
- Knowledge of clerical procedures and ability to organize files and records
- Excellent customer service skills
- Accurate cash handling and cashiering abilities
- Strong multitasking skills with attention to detail
- Flexibility in scheduling, including weekends and holidays
- Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds
- Veterinary experience preferred
- Familiarity with medications, procedures, Cornerstone (PIMS)
Job Duties
- Provide excellent customer service in-person, over the phone, and during high-stress situations
- Manage lobby flow, address concerns, calm distressed owners, and schedule appointments
- Handle basic medical emergencies for pets and owners, ensuring safety and well-being
- Assist with medication pickups, inquiries, and provide information about services and products
- Input and manage data in practice management software, including billing and accounts
- Assist with retail sales, weigh pets, process faxes, and maintain records
- Reconcile cash drawer and perform end-of-day duties for accurate financial transactions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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