Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) Plan
Employee Referral Bonus
employee pet discount
Job Description
Dorset Street Animal Hospital is a newly establishing urgent care veterinary hospital scheduled to open in February 2026 in South Burlington. This state-of-the-art facility is dedicated to providing high-quality and accessible veterinary care to pets in need of urgent medical attention. The hospital will be open from 8 a.m. to 8 p.m., seven days a week, ensuring that pet owners have ample access to necessary medical services outside of typical office hours. Dorset Street Animal Hospital is committed to delivering compassionate and expert care with a focus on patient outcomes and client satisfaction. As part of a broader network, consisting... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or a veterinary setting
- Basic understanding of veterinary terms and procedures
- Excellent communication skills
- Strong organizational skills
- Ability to handle sensitive situations with empathy
- Willingness to work flexible hours including weekends
- Capable of multitasking in a fast-paced environment
Job Qualifications
- Previous experience in a veterinary office is preferred
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics such as end-of-life care and financial discussions with empathy
- Ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact:greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- Support clinical flow:escort clients to exam rooms, assist in relaying key information between clients and clinical staff
- Manage client communications:handle incoming calls for appointments, care questions, prescription refills, and more, make outbound calls for appointment reminders and follow-up care
- Operate with accuracy:process payments, manage invoicing, and schedule future appointments with attention to detail
- Speak the language:understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- Create a welcoming space:help maintain a clean, organized, and client-ready environment including occasionally assisting with pet-related clean-up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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