Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Paid Time Off
Vacation leave
sick leave
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
Job Description
The Integrative Veterinary Clinic, known as Mission Pet Health (MPH), is a forward-thinking veterinary practice that emphasizes a comprehensive approach to animal healthcare. This clinic stands out by integrating a variety of healing modalities beyond traditional veterinary medicine, including acupuncture, laser therapy, and herbal treatments. Such integrative services position the clinic at the forefront of veterinary innovation, catering to clients who value both conventional and alternative therapeutic options for their pets. Located in a community-focused environment, MPH fosters a great work culture that nurtures professional growth and learning opportunities for its staff. Employees thrive in a collaborative and compassionate setting... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a veterinary clinic or customer service environment preferred
- Proficiency with computer systems and multi-line phone systems
- Strong communication skills both verbal and written
- Ability to multitask and handle stressful situations with composure
- Attention to detail for accurate record keeping
- Willingness to adhere to company policies and values
Job Qualifications
- Demonstrated commitment to MPH core values
- Computer knowledge including keyboarding and use of communication tools such as email and internet
- Working knowledge of veterinary terminology with ability to pronounce, spell, and understand meanings
- Excellent spelling and grammar
- Ability to handle varied and sometimes difficult situations including exposure to highly emotional circumstances
- Ability to display tact and respect with clients and team members even when busy or hectic
- Ability to conduct oneself in a confident, calm, and professional manner during stressful situations
- Genuine liking for animals and working in animal care
Job Duties
- Maintain and uphold the core values and mission statement of MPH
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude
- Answer phones promptly and professionally using a multi-line phone system
- Screen and route calls to appropriate staff and take and deliver messages promptly to appropriate staff
- Schedule appointments and surgeries according hospital scheduling guidelines and make confirmation calls
- Note in medical records the details discussed during client conversations including date, time, key points, and any required information
- Enter accurate charges and explain invoices to show value for care provided
- Collect payments including cash, credit cards, and checks
- Verify eligibility of clients with charge accounts
- Check medical and computer records for accurate client information and scan new documents to patient records
- Fill prescription refill forms and provide routine administration instructions to clients
- Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, and retail items
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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