Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
Holiday pay
employee pet discount
Job Description
Petersen Pet Hospital, located in Hiawatha, Iowa, is a beautifully progressive small animal practice known for its commitment to quality and compassionate care. With eight dedicated doctors on staff, the hospital is AAHA Accredited, Fear Free certified, and embraces a pocket pet friendly approach, setting a high standard in veterinary medicine. This upscale practice balances cutting-edge medical expertise with an old-fashioned ethic of kindness and respect for both animals and their owners. The team prioritizes creating a low-stress environment, ensuring that every visit is as comfortable and reassuring as possible, which is reflected in the glowing testimonials from satisfied clients.... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of experience in front desk or customer service roles
- proficiency with computer systems and scheduling software
- excellent communication and interpersonal skills
- ability to understand and use veterinary terminology
- availability to work 36-40 hours per week including every other Saturday
- strong organizational skills and attention to detail
- friendly and professional attitude
- ability to handle multiple tasks and prioritize duties effectively
Job Qualifications
- 2+ years of front desk or client-facing customer service experience
- ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact, greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- Support clinical flow by assisting in relaying key information between clients and clinical staff
- Manage client communications including handling incoming calls for appointments, care questions, prescription refills, and making outbound calls for appointment reminders and follow-up care
- Operate with accuracy by processing payments, managing invoicing, and scheduling future appointments with attention to detail
- Speak the language by understanding and communicating clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- Create a welcoming space by helping maintain a clean, organized, and client-ready environment including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: