Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
employee pet discount
Paid Time Off
401(k)
Job Description
Blue Valley Animal Hospital, located in Overland Park, Kansas, is a premier veterinary facility dedicated to delivering exceptional and comprehensive care for pets. Specializing in various aspects of veterinary medicine, the hospital provides services such as wellness exams, urgent care, dentistry, surgery, grooming, boarding, and specialized treatments including endoscopy, ultrasound, and cardiology. This full-service animal hospital prides itself on maintaining extended urgent care hours Monday through Thursday evenings, ensuring that pets receive timely and high-quality attention when they need it most. The team at Blue Valley Animal Hospital views each patient as part of their own family, fostering an environment... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or administrative roles
- basic understanding of veterinary terminology
- excellent communication skills
- ability to handle multiple tasks efficiently
- professional and empathetic attitude
- availability to work rotating shifts including weekends
Job Qualifications
- Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
- basic knowledge of veterinary terminology and procedures
- comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
- ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact: greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- support clinical flow: escort clients to exam rooms, assist in relaying key information between clients and clinical staff
- manage client communications: handle incoming calls for appointments, care questions, prescription refills, and more, make outbound calls for appointment reminders and follow-up care
- operate with accuracy: process payments, manage invoicing, and schedule future appointments with attention to detail
- speak the language: understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- create a welcoming space: help maintain a clean, organized, and client-ready environment including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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