Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $17.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
dynamic team environment
opportunities for growth
Work-life balance
competitive pay
supportive management
Job Description
Mellett Animal Hospital, established in 1984, is a modern, full-service small-animal hospital located at 4636 W. Tuscarawas St., Canton, Ohio. The hospital specializes in providing quality veterinary care for canines and felines, emphasizing consistent and compassionate treatment to improve the health and well-being of pets in the community. Known for its commitment to excellence and client-centered approach, Mellett Animal Hospital has grown to become a trusted name in the area, offering an array of veterinary services that address the unique needs of pets and their owners. With a focus on advanced medical care combined with a friendly atmosphere, the hospital... Show More
Job Requirements
- High school diploma or equivalent
- part-time availability including Mondays, Wednesdays, Fridays and possibly Saturdays
- prior experience in customer service or veterinary office preferred
- excellent communication and interpersonal skills
- ability to multitask and manage stressful situations calmly
- proficient computer skills including use of multi-line phone systems and medical record software
- willingness to comply with identity verification process during interviews
- commitment to equal opportunity and diversity principles
Job Qualifications
- Demonstrated commitment to MPH core values
- computer literacy including keyboarding, email, and internet communication
- working knowledge of veterinary terminology including pronunciation, spelling, and meaning
- excellent spelling and grammar skills
- ability to handle varied and sometimes difficult and emotional situations with tact and respect
- ability to conduct oneself confidently, calmly, and professionally under stress
- genuine liking for animals and dedication to animal care field
Job Duties
- Maintain and uphold the core values and mission statement of MPH
- greet clients and pets by name with a smile and a positive attitude
- answer phones promptly and professionally using a multi-line phone system
- screen and route calls to appropriate staff and deliver messages promptly
- schedule appointments and surgeries according to hospital guidelines and make confirmation calls
- note details of client conversations in medical records including date, time, key points, and required information
- enter accurate charges and explain invoices to clients showing value for care
- collect payments including cash, credit cards, and checks with proper ID verification
- verify eligibility of clients with charge accounts
- check and update client contact information in medical and computer records
- fill prescription refill forms and provide routine administration instructions
- advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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