Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $19.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
401(k) Plan
employee pet discount
Job Description
Blue Valley Animal Hospital, located in Overland Park, Kansas, is a reputable veterinary care provider committed to delivering comprehensive and compassionate services for pets. This well-established animal hospital is dedicated to offering a wide range of veterinary services including wellness exams, urgent care, dentistry, surgery, grooming, boarding, and advanced treatments such as endoscopy, ultrasound, and cardiology. With a team that prioritizes personalized care and treats every pet as a valued family member, Blue Valley Animal Hospital ensures exceptional health and well-being outcomes for all their furry patients. Their extended urgent care hours Monday through Thursday evenings highlight their commitment to... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or veterinary front desk roles
- Basic knowledge of veterinary terminology
- Excellent communication and interpersonal skills
- Ability to handle sensitive conversations with empathy
- Ability to work rotating shifts and weekends
- Strong organizational skills and attention to detail
Job Qualifications
- Previous experience in a medical or veterinary front desk, receptionist, or administrative assistant role
- Basic knowledge of veterinary terminology and procedures
- Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
- Ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact: greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- Support clinical flow: escort clients to exam rooms, assist in relaying key information between clients and clinical staff
- Manage client communications: handle incoming calls for appointments, care questions, prescription refills, and more
- make outbound calls for appointment reminders and follow-up care
- Operate with accuracy: process payments, manage invoicing, and schedule future appointments with attention to detail
- Speak the language: understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- Create a welcoming space: help maintain a clean, organized, and client-ready environment-including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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