Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
employee pet discount
401k
Job Description
Petersen Pet Hospital, located in Hiawatha, Iowa, is a beautiful, progressive, and upscale small animal veterinary practice with eight experienced doctors. Our practice is proudly accredited by the American Animal Hospital Association (AAHA) and recognized as a Fear Free facility, reflecting our commitment to making veterinary visits low-stress and comfortable for both pets and their owners. We also welcome pocket pets, further broadening the range of animals we care for. Our hospital is driven by a steadfast ethic of kindness, quality, and compassionate care. Led by Dr. Petersen, Dr. Saunders, and Dr. McGinty, our veterinarians possess deep education and extensive... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of front desk or client-facing customer service experience
- Ability to maintain a calm, professional, and positive demeanor
- Strong communication skills
- Knowledge of veterinary terminology preferred
- Ability to manage multiple tasks efficiently
- Proficiency with scheduling and invoicing software
Job Qualifications
- 2+ years of front desk or client-facing customer service experience, providing a warm and welcoming approach to every interaction
- Ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact
- Greet clients and their pets warmly, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- Support clinical flow
- Assist in relaying key information between clients and clinical staff
- Manage client communications
- Handle incoming calls for appointments, care questions, prescription refills, and more
- Make outbound calls for appointment reminders and follow-up care
- Operate with accuracy
- Process payments, manage invoicing, and schedule future appointments with attention to detail
- Speak the language
- Understand and communicate clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- Create a welcoming space
- Help maintain a clean, organized, and client-ready environment, including occasionally assisting with pet-related clean-up to ensure a pleasant experience for all visitors
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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