Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
opportunities for growth
Work-life balance
Job Description
Mayfair Animal Hospital & ER is a reputable veterinary care facility located in Wauwatosa, WI, that has been providing quality urgent and routine veterinary services for over a decade. Established more than 10 years ago, the hospital has developed a strong reputation for compassionate and comprehensive veterinary care, focusing on urgent care, surgical services, advanced imaging such as CT scans, and treatment for sick pets. In addition to these specialized services, Mayfair Animal Hospital & ER also offers wellness visits on a walk-in basis, ensuring accessible preventive care for pets in the community. The hospital operates seven days a week,... Show More
Job Requirements
- Exceptional phone etiquette
- Strong multi-tasking abilities
- Efficiency with keen attention to detail
- Proficient computer skills
- Strong customer service skills
- Team-oriented mindset
- Ability to thrive under pressure
Job Qualifications
- Demonstrated commitment to Mayfair Animal Hospital core values
- Computer knowledge including keyboarding and use of communication tools such as email and internet
- Working knowledge of veterinary terminology with ability to pronounce, spell, and understand terms
- Excellent spelling and grammar skills
- Ability to handle varied and sometimes difficult emotional situations
- Ability to display tact and respect with clients and team members even when busy
- Ability to conduct oneself in a confident, calm, and professional manner in stressful or focused situations
- Genuine liking for animals and their owners and enthusiasm for working in animal care
Job Duties
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude
- Answer phones promptly and professionally using a multi-line phone system
- Screen and route calls to appropriate staff and take and deliver messages promptly
- Schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls
- Note in medical records details discussed during client conversations including date, time, key points and required information
- Enter accurate charges and explain invoices showing value for care provided
- Collect payment for services including cash, credit cards, and check verification
- Verify client eligibility with charge accounts
- Check medical and computer records for accuracy and scan new documents to patient records
- Fill prescriptions refill forms and provide routine administration instructions to clients
- Advise clients on flea/tick and heartworm preventatives, pre-anesthetic testing, pain management, and retail products
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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