Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
collaborative work environment
Job Description
WellHaven Pet Health is a rapidly growing network of veterinary hospitals committed to delivering exceptional care to pets and their owners. With over 40 hospitals nationwide, WellHaven emphasizes a holistic approach encapsulated in its foundational values: Well People, Well Pets, Well Practice, and Well Community. This philosophy drives the company's mission to foster positive, inclusive, and supportive environments for both employees and clients. WellHaven Pet Health strives to maintain a culture of strong mentorship, professional growth opportunities, and collaborative teamwork. Their approach not only ensures excellent healthcare for animals but also prioritizes the wellbeing of pet owners and the communities... Show More
Job Requirements
- High School Diploma or equivalent
- Minimum of 1 year customer service experience
- Experience in handling high call volumes
- Proficiency in computer usage including typing and email
- Ability to work onsite at hospital or event locations
- Flexibility to work weekends, evenings, holidays, and 10 plus hour shifts
- Ability to lift 25 plus pounds and perform physical activities such as standing, walking, and reaching
- Comfort around animals including potential exposure to bites or scratches and biological hazards
- Commitment to adhering to safety standards including OSHA compliance.
Job Qualifications
- High School Diploma or equivalent
- 1 plus years of customer service experience preferably in front desk or call center roles
- 1 plus years of experience working with computers including typing and email
- Experience with veterinary environments is a plus
- Demonstrated ability to convert incoming client calls into scheduled appointments with effective communication and relationship-building skills
- Strong multitasking skills in a fast-paced environment
- Calm under pressure with high call volumes
- Proficient in using computer software systems such as practice information management systems and scheduling software
- Ability to handle dogs, cats, and exotic animals
- Typing speed of 40 plus words per minute
- Basic proficiency in Microsoft Office products such as Word and Excel.
Job Duties
- Greet clients and patients positively, and in a friendly manner, ensuring every client feels welcome when they call or arrive
- Maximize client call conversion by effectively managing incoming phone calls, addressing client needs, and scheduling appointments to ensure optimal veterinary care for pets
- Convert more than 20 percent of new client incoming calls to scheduled appointments
- Promote the practice's Care Companion Plans and services during calls, educating clients and encouraging them to take advantage of preventive care options
- Perform weekly proactive reminder phone calls to clients that are coming due or overdue for services
- Administer essential receptionist duties, including patient intake and discharge, while ensuring smooth transitions for every call-to-appointment process
- Facilitate client education and utilization of client-facing online pharmacy
- Handle cashier duties, including reconciling the cash drawer daily and completing opening and closing processes
- Maintain accurate medical charts for all patients and ensure thorough documentation
- Work closely with the veterinary team to streamline patient flow and enhance client experience
- Ensure the reception area remains clean and inviting
- Provide exceptional service by converting every client call into a booked appointment, demonstrating professionalism, attentiveness, and strong knowledge of services
- Exhibit strong communication and organizational skills to manage client calls effectively
- Adapt to each client’s unique needs with empathy and responsiveness
- Proactively resolve customer complaints
- Adhere to OSHA standards and regulations
- Learn basic veterinary technical skills such as animal restraint and lab duties
- Take on other responsibilities as assigned to support team success.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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