Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement Plan
Paid Time Off
employee pet discount
401(k)
Job Description
Petersen Pet Hospital, located in Hiawatha, Iowa, is a distinguished and progressive small animal veterinary practice known for its commitment to kindness, quality, and compassionate care. The hospital boasts a team of eight experienced veterinarians and offers an upscale, pocket pet-friendly environment that is both Fear Free certified and AAHA Accredited. This recognition speaks to the hospital's dedication to maintaining the highest standards of veterinary medicine while creating a low-stress environment for pets and their owners. Petersen Pet Hospital combines modern veterinary science with an old-fashioned ethic of kindness, ensuring every client and patient feels valued and cared for during... Show More
Job Requirements
- High school diploma or equivalent
- 2+ years of customer service experience in a front desk or client-facing role
- Strong communication skills, both verbal and written
- Basic knowledge of veterinary terminology or willingness to learn
- Ability to work 36-40 hours per week including every other Saturday
- Proficient in using computer systems for scheduling and payment processing
- Ability to multitask and maintain attention to detail in a fast-paced environment
- Friendly and professional attitude with a passion for animals
Job Qualifications
- 2+ years of front desk or client-facing customer service experience, providing a warm and welcoming approach to every interaction
- Ability to maintain a calm, professional, and positive demeanor
Job Duties
- Be the first point of contact greeting clients and their pets, complete the sign-in process, verify and confirm appointment details, and ensure clients feel informed and reassured
- Support clinical flow by assisting in relaying key information between clients and clinical staff
- Manage client communications by handling incoming calls for appointments, care questions, prescription refills, and making outbound calls for appointment reminders and follow-up care
- Operate with accuracy by processing payments, managing invoicing, and scheduling future appointments with attention to detail
- Speak the language by understanding and communicating clearly about common vaccines, lab tests, procedures, pet behavior, and veterinary terminology
- Create a welcoming space by helping maintain a clean, organized, and client-ready environment, occasionally assisting with pet-related clean-up
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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