Veterinary Receptionist

Rockford, IL, USA|

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $20.00

Work Schedule

Rotating Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

company match

competitive pay

Supportive team environment

Job Description

Rochelle Veterinary Hospital is a well-established veterinary practice committed to providing exceptional care and services for pets and their owners. The hospital prides itself on fostering a positive culture that emphasizes strong communication, collaboration, and compassion among the veterinary team. As part of the Mission Pet Health (MPH) network, Rochelle Veterinary Hospital shares a dedication to upholding core values that prioritize both client satisfaction and animal welfare. With a dynamic and supportive team environment, Rochelle Veterinary Hospital ensures that every staff member feels valued and empowered to contribute to the practice's ongoing growth and success.

The position avail... Show More

Job Requirements

Education unavailable
full time employment type
excellent phone etiquette
strong attention to detail
confident in dealing with stressful situations
friendly attitude
ability to multitask
ability to support veterinarians, technicians, veterinary assistants, groomers and kennel staff
capability to handle payment and financial issues
computer literacy
be on camera during interviews and assessments for identity verification

Job Qualifications

Demonstrated commitment to MPH core values
computer knowledge including keyboarding and use of communication tools like email and internet
working knowledge of veterinary terminology with ability to pronounce, spell, and know meanings
excellent spelling and grammar skills
ability to handle varied and sometimes difficult conditions including exposure to highly emotional situations
ability to display tact and respect with clients and team members even in busy or hectic environments
ability to conduct oneself in a confident, calm, and professional manner in stressful situations or when focused on tasks
genuine liking for animals and their owners and for working in animal care field

Job Duties

Maintain and uphold the Core Values and Mission Statement of MPH
greet clients and pets by name with a smile and a positive attitude
answer phones promptly and professionally using a multi-line phone system
screen and route calls to appropriate staff and take messages
schedule appointments and surgeries according to hospital guidelines
note details in medical records including date, time, and key points
enter accurate charges and explain invoices to clients
collect payments and process transactions including credit cards and checks
verify eligibility of clients with charge accounts
check and update client contact information in records
fill prescription refill forms and provide administration instructions
advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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