Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k plan with company match
opportunities for growth
supportive work environment
Job Description
Mayfair Animal Hospital & ER is a well-established veterinary clinic located in Wauwatosa, Wisconsin, with over ten years of dedicated service to the community. The hospital specializes in both urgent and routine veterinary care, offering advanced medical services such as surgical procedures, state-of-the-art imaging including CT scans, and management of sick pet visits. In addition to these critical services, Mayfair Animal Hospital & ER continues to provide wellness visits on a walk-in basis, ensuring comprehensive healthcare options for pets and their owners. Guided by a commitment to quality and compassionate care, the hospital fosters a dynamic and supportive environment for... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in a veterinary or medical reception role preferred
- exceptional phone etiquette
- strong multi-tasking abilities
- proficiency with computer systems and software
- excellent customer service skills
- ability to work rotating weekends and select holidays
- ability to handle pressure and stressful situations
- strong attention to detail and efficiency
Job Qualifications
- Demonstrated commitment to MPH core values
- computer knowledge including keyboarding and use of communication tools such as email and internet
- working knowledge of veterinary terminology with ability to pronounce, spell, and know meanings
- excellent spelling and grammar skills
- ability to handle varied and sometimes difficult conditions including exposure to highly emotional situations
- ability to display tact and respect with clients and team members even when busy or hectic
- ability to conduct oneself in a confident, calm, and professional manner during stressful situations
- genuine liking for animals and their owners and for working in an animal care field
Job Duties
- Maintain and uphold the Core Values and Mission Statement of MPH
- greet clients and pets by name with a smile and a positive, solution-oriented attitude
- answer phones promptly and professionally using a multi-line phone system
- screen and route calls to appropriate staff and take and deliver messages promptly
- schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls
- enter accurate charges and explain invoices, echo doctors' recommendations when checking out clients
- collect payment including cash, credit cards and checks
- verify eligibility of clients with charge accounts
- check and update medical and computer records with client information
- fill prescription refill forms and provide routine administration instructions
- advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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