Veterinary Receptionist

Silver Spring, MD, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $20.00 - $24.00

Work Schedule

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan with company match

competitive pay

Work-life balance

growth opportunities

Job Description

District Veterinary Hospital Navy Yard is a well-established veterinary hospital located in the heart of Washington DC, dedicated to providing exceptional veterinary care to pets and compassionate service to their owners. As part of Mission Pet Health (MPH), a leading and rapidly expanding veterinary practice network, the hospital is committed to promoting pet health and wellness through high-quality medical services and personalized client interactions. The clinic prides itself on fostering a dynamic and collaborative team environment that values compassion, respect, and professional growth among staff members.

Currently, District Veterinary Hospital Navy Yard is seeking a full-time experienced Veterinary Recepti... Show More

Job Requirements

High school diploma or equivalent
Previous experience in a veterinary receptionist or customer service role preferred
Ability to work evening shifts and Saturdays
Strong communication and interpersonal skills
Basic computer skills including handling a multi-line phone system
Ability to multitask efficiently
Comfortable handling financial transactions
Professional and friendly demeanor
Must be able to manage stressful situations calmly
Genuine interest in animal welfare

Job Qualifications

Demonstrated commitment to MPH core values
Computer literacy including keyboarding and use of email and internet
Working knowledge of veterinary terminology with correct pronunciation and spelling
Excellent spelling and grammar skills
Ability to handle varied and sometimes difficult, emotional situations with tact and respect
Ability to conduct oneself in a confident, calm, and professional manner under stress
Genuine liking for animals and dedication to animal care field

Job Duties

Maintain and uphold the Core Values and Mission Statement of MPH
Greet clients and pets by name with a smile and a positive, solution-oriented attitude
Answer phones promptly and professionally using a multi-line phone system
Schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls
Note in medical records the details discussed during client conversations including date, time, and key points
Enter accurate charges and explain invoices to clients
Collect payments including cash, credit cards and checks
Verify eligibility of clients with charge accounts
Check and update client contact information and medical records
Fill prescription refill forms and provide routine administration instructions to clients
Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, and retail items

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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