Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
competitive pay
Career advancement opportunities
Job Description
District Veterinary Hospital Navy Yard is a well-established veterinary practice located in Washington, DC. As part of the Mission Pet Health (MPH) network, the hospital prides itself on providing compassionate, high-quality care to pets and their owners. Located at 801 2nd St SE, this veterinary hospital is known for its dynamic and supportive team environment, focusing on collaboration and patient-centered care. The hospital is currently experiencing rapid growth, offering fantastic opportunities for career advancement and professional development within the veterinary field. Employees here are valued not only for their skills but also for their commitment to the organization's core values... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role preferred
- Basic computer skills with familiarity in multi-line phone systems
- Strong communication skills both verbal and written
- Ability to multitask and manage time effectively
- Reliable availability for evening and Saturday shifts
- Ability to maintain confidentiality and handle sensitive information
- Comfortable working in a fast-paced and emotionally demanding environment
Job Qualifications
- Demonstrated commitment to MPH core values
- Computer knowledge including keyboarding and use of communication tools such as email and internet
- Working knowledge of veterinary terminology with ability to pronounce, spell, and understand meanings
- Excellent spelling and grammar
- Ability to handle varied and sometimes difficult conditions, including exposure to highly emotional situations
- Ability to display tact and respect with clients and team members even when busy or hectic
- Ability to conduct oneself in a confident, calm, and professional manner during stressful situations
- Genuine liking for animals and their owners and passion for working in the animal care field
Job Duties
- Maintain and uphold the core values and mission statement of MPH
- Greet clients and pets by name with a smile and a positive, solution-oriented attitude
- Answer phones promptly and professionally using a multi-line phone system
- Screen and route calls to appropriate staff and take messages promptly
- Schedule appointments and surgeries according to hospital scheduling guidelines and make confirmation calls
- Note in medical records the details discussed during client conversations including date, time, key points, and required information
- Enter accurate charges and explain invoices before checkout
- Collect payments including cash, credit cards, and checks
- Verify eligibility of clients with charge accounts
- Check medical records for accurate client information and scan new documents
- Fill prescription refill forms and provide routine administration instructions
- Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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