Veterinary Receptionist

Hammond, IN, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $18.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401k plan

Paid Time Off

Paid holidays

Employee assistance program

Job Description

Companion Hyde Park Animal Hospital & Clinic is a well-established veterinary practice located on the Southside of Chicago. With over 50 years of dedicated service to the community, the hospital has grown into a trusted, multi-veterinarian facility with two convenient locations designed to better accommodate the needs of a diverse client base. The hospital has maintained a strong passion for providing compassionate and comprehensive care to beloved animal companions. The practice is known for its friendly, supportive environment and commitment to upholding the highest standards of veterinary medicine and client service. Emphasizing a balance between cutting-edge medical knowledge and a... Show More

Job Requirements

high school diploma or equivalent
minimum of one year experience in a receptionist or customer service role preferred
ability to communicate clearly and effectively
ability to manage multiple tasks simultaneously
proficiency in using computer systems and veterinary practice management software preferred
excellent interpersonal and organizational skills
availability to work flexible hours including some Saturdays

Job Qualifications

demonstrated commitment to MVP core values
computer knowledge including keyboarding and communication tools such as email and internet
working knowledge of veterinary terminology including pronunciation, spelling, and meaning
excellent spelling and grammar
ability to handle varied and sometimes difficult conditions including exposure to highly emotional situations
ability to display tact and respect with clients and team members even when busy or hectic
ability to conduct oneself in a confident, calm, and professional manner in stressful or focused situations
genuine liking for animals and their owners and passion for working in an animal care field

Job Duties

Maintain and uphold the core values and mission statement of MVP
greet clients and pets by name with a smile and a positive, solution-oriented attitude
answer phones promptly and professionally using a multi-line phone system
answer client inquiries about basic animal care, routine procedures, veterinary services and products
screen and route calls to appropriate staff and take and deliver messages promptly
schedule appointments and surgeries according to hospital scheduling guidelines
make surgery and appointment confirmation calls
note in medical records details discussed during client conversations including date, time, key points and required information
enter accurate charges and explain invoices
collect payments including cash, credit cards, and checks
verify eligibility of clients with charge accounts
check medical and computer records for accurate client information and scan documents
fill prescriptions refill forms and provide routine administration instructions
advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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