Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
scrub allowance
Six paid holidays
401k plan with company match
Job Description
Pine Point Animal Hospital is a reputable veterinary clinic located in Scarborough, ME, dedicated to providing thoughtful and high-quality care to pets and their owners. The hospital prides itself on its client and patient-focused approach, emphasizing education and clear communication throughout each case. Known for its compassionate service, Pine Point Animal Hospital fosters strong relationships with its clients and their pets, ensuring each visit is positive and supportive. The clinic operates with a mission to help all people and their pets who come through its doors, focusing on delivering exceptional veterinary services in a welcoming environment. This team-oriented establishment values... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or veterinary reception preferred
- proficiency with multi-line phone systems and computer software
- strong communication and interpersonal skills
- ability to multitask effectively in a fast-paced environment
- attention to detail and organizational skills
- available to work part-time hours including occasional Saturdays and coverage for PTO and sick days
- ability to stay on camera during interviews and assessments as part of identity verification
- willingness to comply with company policies on professional conduct and client service
Job Qualifications
- Demonstrated commitment to MPH core values
- computer knowledge including keyboarding and use of communication tools like email and internet
- working knowledge of veterinary terminology with ability to pronounce, spell, and understand terms
- excellent spelling and grammar skills
- ability to handle varied and sometimes difficult situations involving emotional stress
- ability to display tact and respect with clients and team members even under busy or hectic conditions
- ability to conduct oneself in a confident, calm, and professional manner during stressful situations
- genuine liking for animals and working in an animal care field
Job Duties
- Maintain and uphold the core values and mission statement of MPH
- greet clients and pets by name with a positive attitude
- answer phones promptly and professionally, providing knowledgeable advice
- screen and route calls to appropriate staff and deliver messages
- schedule appointments and surgeries according to guidelines
- note detailed information in medical records during client conversations
- enter accurate charges and explain invoices showing value for care provided
- collect payments including cash, credit cards, and checks
- verify eligibility of clients with charge accounts
- check and update client contact information and scan new documents into medical records
- fill prescription refill forms and provide routine administration instructions
- advise clients on preventative products and other retail items
Job Qualifications
Experience
No experience required
Job Location
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