Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Weekend Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
vision coverage
scrub allowance
Six paid holidays
401K with company match
Job Description
Pine Point Animal Hospital is a well-established veterinary practice located in Scarborough, Maine, dedicated to providing thoughtful and high-quality care to both pets and their owners. The hospital prides itself on fostering strong relationships with clients by spending ample time educating them and maintaining open communication regarding their pets' health cases. The clinic’s philosophy centers on being client and patient-focused, ensuring that every interaction is positive and solution-oriented. At Pine Point Animal Hospital, the team embodies values of compassion, professionalism, and a deep commitment to animal care that transcends typical veterinary services. They emphasize a collaborative work environment where each... Show More
Job Requirements
- Part-time availability less than 29 hours per week
- availability one Saturday per month
- strong phone etiquette
- ability to multitask efficiently
- proficiency in computer skills
- team-oriented mindset
- ability to work under pressure
- excellent communication skills
- experience with handling payments and financial transactions
- commitment to compassionate client service
- ability to manage medical records and appointment scheduling
- willingness to adhere to MPH core values and mission
- ready to be on camera for interviews and assessments
- legal authorization to work
Job Qualifications
- Demonstrated commitment to MPH core values
- computer knowledge including keyboarding and communication tools such as e-mail and internet
- working knowledge of veterinary terminology, including spelling and pronunciation
- excellent spelling and grammar skills
- ability to handle varied and sometimes difficult conditions, including highly emotional situations
- ability to display tact and respect with clients and team members
- ability to conduct oneself in a confident, calm, and professional manner during stressful situations
- genuine liking for animals and their owners and a passion for working in animal care
Job Duties
- Maintain and uphold the core values and mission statement of MPH
- greet clients and pets by name with a smile and a positive, solution-oriented attitude
- answer phones promptly and professionally using a multi-line phone system
- screen and route calls to appropriate staff, taking and delivering messages promptly
- schedule appointments and surgeries according to hospital scheduling guidelines
- note in medical records details discussed during client conversations including date, time, key points, and required information
- enter accurate charges and explain invoices to clients
- collect payment when services are rendered, including handling cash, credit cards, and checks
- verify eligibility of clients with charge accounts
- check medical and computer records for accurate client information and scan new documents
- fill prescriptions refill forms and provide routine administration instructions to clients
- advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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