Veterinary Medical Receptionist
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $22.00
Work Schedule
Flexible
Benefits
Complimentary Short-Term Disability
Complimentary life insurance
Employee assistance program
401K with company match
Health Insurance
Flexible spending account
Dental Insurance
Vision Insurance
Paid Time Off
long term disability
Team member discounts
Referral Bonus Program
DailyPay on Demand
Job Description
Bay State Veterinary Emergency and Specialty Services (BSVESS) is a premier veterinary hospital located in Swansea, Massachusetts, with a sister facility in East Greenwich, Rhode Island. The hospital occupies a spacious 35,000-square-foot building, equipped with state-of-the-art medical technology including telemetry, endoscopy, CT scanner, and ultrasound. BSVESS specializes in emergency and critical care, internal medicine, surgery, medical oncology, and radiation oncology, offering comprehensive, high-quality care to pets in urgent need and specialty medical services. As a proud partner of United Veterinary Care, BSVESS benefits from a supportive network that values the unique culture and individuality of each hospital while empowering teams... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of experience in emergency or specialty veterinary hospital preferred
- Strong communication and customer service skills
- Ability to multitask and work efficiently in a fast-paced environment
- Proficient with computer software including Word and Excel
- Experience with office equipment such as fax machine copy machine and payment terminals
- Basic math skills for payment processing
- Knowledge of veterinary software and Care Credit is a plus
Job Qualifications
- 1-3 years' experience in emergency or specialty veterinary hospital preferred (technician liaison customer service)
- Professional pleasant engaged clear communicator attentive and respectful to referring veterinarians clients and co-workers
- Ability to balance multiple tasks be confident and prioritize tasks appropriately in a high-paced setting
- Computer experience with Word Excel and operation of office equipment such as fax machine copy machine credit card and check terminal and postage meter
- Knowledge of related veterinary software and Care Credit preferred
- Basic math skills to determine proper deposits and process payments
Job Duties
- Greet clients and their pets with a warm and welcoming demeanor ensuring their comfort and satisfaction throughout their visit
- Manage incoming phone calls and inquiries in a professional and courteous manner providing accurate information and scheduling appointments as needed
- Process client payments and maintain accurate financial records including billing invoicing and insurance claims
- Schedule appointments record keeping and organization provide estimates and invoices for payment
- Coordinate patient intake and discharge ensuring proper documentation and communication with medical staff and clients
- Maintain accurate medical records using the hospital's electronic medical records system
- Facilitate communication between clients and medical staff ensuring timely response to inquiries and relaying important information to appropriate parties
- Maintain a clean and organized reception area ensuring all necessary supplies are stocked and readily available
- Work collaboratively and effectively with different departments within the hospital including medical staff technicians and other administrative staff
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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