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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k)
Paid Time Off
Job Description
Petco Animal Supplies, Inc. is a well-established leader in the pet care industry, proudly serving pet owners across the United States, Mexico, and Puerto Rico for over 60 years. As a reputable retail and service provider, Petco offers a comprehensive range of products and services to improve the lives of pets and their families. With a network that includes more than 1,500 Petco retail stores, 250+ Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers, the company is dedicated to fostering the human-animal bond through exceptional care and community involvement. Petco is deeply committed to animal welfare,... Show More
Job Requirements
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic and able to maintain a professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Previous experience using a Practice Management System preferred
Job Qualifications
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and professional attitude in emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments
- Previous experience using a Practice Management System preferred
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- Greet all visitors to the practice by name as they arrive for appointments and notify technical staff
- Monitor wait times and make accommodations during peak or emergency situations
- Participate in training new staff members and assist in general dissemination of knowledge
- Ensure the waiting area is consistently cleaned and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method and make necessary adjustments
- Provide backup support to technical staff when rooms need to be loaded or patients discharged
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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