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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $15.25 - $18.25
Work Schedule
Standard Hours
Benefits
Health Insurance
401k
Paid Time Off
Dental Insurance
Vision Insurance
Employee Discounts
flexible scheduling
Job Description
Petco is a leading category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners worldwide. With a workforce of over 29,000 employees, Petco operates more than 1,500 pet care centers across the U.S., Mexico, and Puerto Rico. These include 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Petco's mission is deeply rooted in purpose-driven work, emphasizing the wellbeing of pets, people, and the planet. The company takes pride in its core values, which include loving all pets as if they were their own, pioneering the future of... Show More
Job Requirements
- High school diploma
- At least 1 year previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic nature
- Ability to maintain professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments
- Preferred previous experience using a Practice Management System
Job Qualifications
- High school diploma
- At least 1 year previous experience working in veterinary practice or a customer-facing role in another organization
- Excellent written and verbal communication skills
- Compassionate and sympathetic with professional attitude and demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred: Previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method prior day, and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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