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Job Overview
Employment Type
Full-time
Job Description
Petco Animal Supplies, Inc. is a well-established pet specialty retailer that has proudly served pet parents and their beloved companions for over 60 years. Headquartered at 6596 Youree Drive, Shreveport, LA, Petco operates as a comprehensive provider of high-quality pet products, services, and veterinary care. They are widely recognized as a trusted resource "where the pets go" to find everything they need to live their best lives, from nutrition to toys and expert veterinary support. With a team of over 29,000 dedicated associates serving customers across more than 1,500 Petco stores and 250 Vetco Total Care full-service veterinary hospitals across... Show More
Job Requirements
- High school diploma
- Minimum 1 year's experience in veterinary or customer-facing role
- Excellent written and verbal communication skills
- Compassionate and professional attitude in emotional situations
- Exceptional telephone and computer skills
- Ability to work as a team player and accept change
- Preferred experience with Practice Management Systems
Job Qualifications
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- Excellent written and verbal communication skills
- Compassionate, sympathetic, and professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations as necessary during peak or busy times or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client's preferred communication method the prior day and make necessary adjustments
- Possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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