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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Employee Discounts
Incentive programs
Training and Development
Job Description
Petco Animal Supplies, Inc. is a renowned leader in the pet care industry, dedicated to enriching the lives of pets and their owners for over 60 years. As a comprehensive pet specialty retailer, Petco operates more than 1,500 stores across the United States, Mexico, and Puerto Rico, alongside over 250 Vetco Total Care hospitals and several preventive care clinics and distribution centers. The company is passionate about fostering the deep bond between pets and people, providing everything from nutritious meals and engaging toys to trusted supplies and expert veterinary services. Their commitment is embodied in their core values: Pet First... Show More
Job Requirements
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- Excellent written and verbal communication skills
- Compassionate and sympathetic and able to maintain a professional attitude and demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Willingness to learn new techniques and treatments, offer creative ideas, and accept change
- Previous experience using a Practice Management System preferred
Job Qualifications
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- Excellent written and verbal communication skills
- Compassionate and sympathetic with ability to maintain a professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodation as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method the prior day, and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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