Job Overview
Employment Type
Part-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Incentives
Employee Discounts
Job Description
Petco is a well-established leader in the pet care industry, known as "where the pets go" to find everything needed for their best lives. For over 60 years, Petco has been dedicated to supporting pets and pet parents alike, offering a wide range of products, services, and expert advice through its extensive network of over 1,500 stores across the U.S., Mexico, and Puerto Rico, as well as more than 250 Vetco Total Care hospitals and hundreds of preventive care clinics. Founded on strong core values that emphasize putting pets first, fostering passion for pet parenthood, and promoting teamwork, Petco maintains... Show More
Job Requirements
- High school diploma
- Minimum 1 year experience in a veterinary practice or customer-facing role
- Strong written and verbal communication skills
- Ability to maintain professionalism and empathy in stressful situations
- Proficient telephone and computer skills
- Willingness to learn and adapt
- Ability to perform physical tasks such as bending, kneeling, lifting up to 30 pounds, and standing for long periods
Job Qualifications
- High school diploma
- At least 1 year previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic with a professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodation as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client's preferred communication method the prior day, and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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