Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Incentives
Job Description
Petco Animal Supplies, Inc. is a leading category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With a strong presence across the United States, Mexico, and Puerto Rico, Petco operates more than 1,500 pet care centers including over 250 Vetco Total Care hospitals, numerous preventive care clinics, and distribution centers. This established company is known for its purpose-driven approach, emphasizing care for pets, people, and the planet. They maintain core values such as loving all pets like their own, being forward-thinking in the pet industry, improving lives, driving outstanding results together, and... Show More
Job Requirements
- High school diploma
- Minimum 1 year’s experience in veterinary practice or customer-facing role
- Excellent written and verbal communication skills
- Ability to maintain professional demeanor in stressful situations
- Strong telephone and computer skills
- Team player mindset
- Willingness to learn and adapt
- Preferred experience with Practice Management System
Job Qualifications
- High school diploma
- At least 1 year's previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic with the ability to maintain a professional attitude and demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method the prior day, and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
- Perform additional duties as assigned
OysterLink helps hospitality teams hire in one place.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: