Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Employee Discounts
Life insurance
Disability insurance
Job Description
Petco Animal Supplies, Inc. is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and its partners. With over 29,000 employees and more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico, Petco stands as a category-defining leader in the pet industry. Their expansive network includes over 250 Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers. At Petco, the mission is crystal clear: to do what’s right for pets, people, and the planet, fueling a purpose-driven work culture that champions care, compassion, and innovation.
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Job Requirements
- High school diploma
- At least 1 year's experience in veterinary practice or customer-facing role
- Excellent written and verbal communication skills
- Compassionate and professional demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn and adapt
- Preferred experience with Practice Management System
Job Qualifications
- High school diploma is a requirement
- Must have at least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- Must have excellent written and verbal communication skills
- Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations
- Must have exceptional telephone and computer skills
- Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred: Previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice, greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in case of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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