Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
flexible schedule
Job Description
Petco Animal Supplies, Inc. is a leading category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. Established as a prominent force within the pet industry, Petco operates over 1,500 pet care centers across the United States, Mexico, and Puerto Rico, including more than 250 Vetco Total Care hospitals, a network of preventive care clinics, and eight distribution centers. With a dedicated team of around 29,000 employees, Petco is committed to purpose-driven work focused on delivering exceptional pet care services while promoting sustainability for people and the planet. The company’s core values reflect... Show More
Job Requirements
- High school diploma
- at least 1 year’s experience in veterinary practice or customer-facing role
- excellent written and verbal communication skills
- compassionate and sympathetic with professional demeanor during stressful situations
- exceptional telephone and computer skills
- team player willing to learn and adapt
- preferred experience with Practice Management System
Job Qualifications
- High school diploma
- at least 1 year’s previous experience working in veterinary practice or a customer-facing role
- excellent written and verbal communication skills
- compassion and sympathy with ability to maintain professional attitude during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodation as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned, including using special disinfectants in cases of suspected contagious disease, and well-stocked with appropriate materials
- confirm all appointments by client’s preferred communication method, the prior day, and make necessary adjustments
- possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients discharged and primary staff members are otherwise occupied
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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