Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $22.80
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k)
Employee Discounts
Incentive programs
Job Description
Petco Animal Supplies, Inc. is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners across the United States, Mexico, and Puerto Rico. With a workforce of over 29,000 employees and more than 1,500 pet care centers, including over 250 Vetco Total Care hospitals and hundreds of preventive care clinics, Petco has established itself as a category-defining leader in the pet care industry. The company focuses on purpose-driven work, promoting the well-being of pets, people, and the planet. Petco prides itself on its core values which emphasize loving all pets as if... Show More
Job Requirements
- High school diploma
- Minimum 1 year experience working in veterinary practice or customer-facing role
- Excellent communication skills
- Compassionate and professional attitude
- Strong telephone and computer skills
- Ability to work as part of a team
- Willingness to learn and adapt
- Preferred experience with Practice Management System
Job Qualifications
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic attitude
- Ability to maintain professional demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments
- Preferred: Experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice, greet clients and patients by name as they arrive and notify technical staff when they arrive
- Monitor wait times and make accommodations during peak/busy times or emergencies
- Participate in the training of new staff members and dissemination of knowledge
- Ensure the waiting area is consistently cleaned and stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method and make necessary adjustments
- Provide backup support to technical staff when rooms need to be loaded or patients need to be discharged
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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