Job Overview
Employment Type
Full-time
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Financial incentives
wellness programs
Employee Discounts
Job Description
Petco Animal Supplies, Inc. is a leading pet specialty retailer dedicated to creating a healthier, brighter future for pets, pet parents, and people. Established as a category-defining health and wellness company, Petco focuses on improving the lives of pets and the people who care for them through its extensive network of over 1,500 pet care centers across the United States, Mexico, and Puerto Rico. Among these centers are more than 250 Vetco Total Care full-service veterinary hospitals, hundreds of preventive care clinics, and eight distribution centers. Petco's mission is driven by core values that emphasize love for all pets as... Show More
Job Requirements
- High school diploma
- at least 1 year previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic and able to maintain a professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas and accept change
- preferred previous experience using a Practice Management System
Job Qualifications
- High school diploma
- at least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic, maintaining a professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- greet all visitors to the practice, greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodations during peak or busy times, or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned including using special disinfectants in case of suspected contagious disease and well-stocked with appropriate materials
- confirm all appointments by client’s preferred communication method, making necessary adjustments
- possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients discharged and primary staff members are otherwise occupied
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality businesses with candidates.
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