Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $17.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Petco Animal Supplies, Inc. is a leading health and wellness company that is dedicated to improving the lives of pets, pet parents, and its partners. Established as a category-defining company in the pet care industry, Petco operates over 1,500 pet care centers across the United States, Mexico, and Puerto Rico. These include more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. With a workforce of over 29,000 passionate partners, Petco is committed to delivering exceptional service and care for pets while advancing a sustainable and welcoming environment for employees and customers alike. The... Show More
Job Requirements
- High school diploma is a requirement
- must have at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization
- must have excellent written and verbal communication skills
- must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations
- must have exceptional telephone and computer skills
- must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred: previous experience using a practice management system
Job Qualifications
- High school diploma
- at least 1 year's previous experience working in veterinary practice or a customer-facing role
- excellent written and verbal communication skills
- compassionate and sympathetic with ability to maintain professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a practice management system
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- greet all visitors to the practice and clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodations as necessary during peak or busy times or when medical staff is dealing with an emergency
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- confirm all appointments by client's preferred communication method the prior day and make necessary adjustments
- possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
OysterLink connects hospitality businesses with candidates.
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