Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Paid holidays
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and their partners through a comprehensive approach that combines passion, innovation, and care. With a network of over 1,500 pet care centers across the United States, Mexico, and Puerto Rico, including more than 250 Vetco Total Care hospitals and hundreds of preventive care clinics, Petco is a category-defining brand in the pet industry. The company employs more than 29,000 team members who share a common goal of enhancing the health, happiness, and wellbeing of pets and their families. Petco's core values emphasize a... Show More
Job Requirements
- High school diploma
- minimum 1 year's experience in veterinary practice or customer service
- excellent communication skills
- ability to maintain professionalism under stress
- strong telephone and computer skills
- willingness to learn and adapt
- ability to handle emotionally charged situations compassionately
- preferred experience with Practice Management Systems
Job Qualifications
- High school diploma
- at least 1 year’s previous experience working in veterinary practice or a customer-facing role
- excellent written and verbal communication skills
- compassionate and sympathetic with ability to maintain professional attitude during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodations during peak or busy times, or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned, including the use of special disinfectants in case of suspected contagious disease, and well-stocked with appropriate materials
- confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments
- possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients discharged and primary staff members are otherwise occupied
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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