Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
wellness programs
Job Description
Petco Animal Supplies, Inc. is a leading pet specialty company dedicated to providing the best care, products, and services to pets, pet parents, and their communities. With over 29,000 partners and more than 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, Petco operates a comprehensive network of retail stores, Vetco Total Care hospitals, preventive care clinics, and distribution centers. The company's commitment extends beyond commerce to promoting health and wellness, environmental stewardship, and community engagement. This commitment is rooted firmly in Petco's five core values: loving all pets like their own, pioneering the future of the pet... Show More
Job Requirements
- High school diploma
- Minimum 1 year experience in veterinary practice or customer-facing role
- Excellent written and verbal communication skills
- Compassionate and professional demeanor in stressful situations
- Strong telephone and computer skills
- Team player with willingness to learn
- Ability to handle emotional client interactions with empathy
Job Qualifications
- High school diploma
- At least 1 year's previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic personality with the ability to maintain a professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments
- Preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations during peak or busy times and emergencies
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including use of special disinfectants in cases of contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client's preferred communication method the prior day and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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