Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Life insurance
Flexible spending account
Job Description
Petco Animal Supplies, Inc. is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With a robust network of over 1,500 pet care centers operating across the United States, Mexico, and Puerto Rico, Petco has firmly established itself as a category-defining force within the pet industry. This expansive operation includes more than 250 Vetco Total Care hospitals, a wide range of preventive care clinics, and eight distribution centers, reflecting Petco's commitment to accessible, high-quality pet care. At Petco, the company culture is rooted in core values that celebrate love for all... Show More
Job Requirements
- High school diploma
- at least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic
- able to maintain a professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments
- offer creative ideas and accept change
Job Qualifications
- High school diploma
- at least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic
- able to maintain a professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments
- offer creative ideas and accept change
- previous experience using a Practice Management System preferred
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodation as necessary during peak/busy times or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- confirm all appointments by client's preferred communication method the prior day and make necessary adjustments
- possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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