Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
Petco Animal Supplies, Inc. is a category-defining health and wellness company dedicated to improving the lives of pets, pet parents, and its partners. With a workforce of 29,000 employees and more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico, including over 250 Vetco Total Care hospitals and several preventive care clinics and distribution centers, Petco embodies a purpose-driven organization. The company's core mission revolves around fostering a healthier, brighter future for pets and the people who care for them. Petco strongly believes in doing what is right for pets, people, and the planet. Their foundational... Show More
Job Requirements
- High school diploma
- minimum 1 year's experience in veterinary or customer-facing role
- excellent written and verbal communication skills
- ability to maintain professionalism during emotional and stressful situations
- strong telephone and computer skills
- team player attitude
- willingness to learn new techniques and treatments
- preferred experience with Practice Management System
Job Qualifications
- High school diploma
- at least 1 year's previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic with ability to maintain professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- greet all visitors to the practice and greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodation as necessary during peak or busy times, or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials
- confirm all appointments by client's preferred communication method the prior day, and make necessary adjustments
- possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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