Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401k
Incentives
financial benefits
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and its partners. With a strong commitment to compassionate care, Petco operates over 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including more than 250 Vetco Total Care hospitals, preventive care clinics, and distribution centers. As a category-defining company in the pet industry, Petco places a high value on purpose-driven work and creating environments where pets, people, and the planet can thrive. Its core values reflect a deep love for pets, a focus on future innovation, commitment to improving lives,... Show More
Job Requirements
- High school diploma
- Must have at least 1 year's previous experience working in veterinary practice or a customer-facing role
- Must have excellent written and verbal communication skills
- Must be compassionate and sympathetic and maintain professional attitude during emotional and stressful situations
- Must have exceptional telephone and computer skills
- Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred experience using a Practice Management System
Job Qualifications
- High school diploma
- At least 1 year previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and professional attitude in emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments
- Experience using a Practice Management System preferred
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice, greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations during peak or busy times or emergencies
- Participate in the training of new staff members and general dissemination of knowledge
- Ensure the waiting area is consistently cleaned and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments
- Provide backup support to technical staff when rooms need to be loaded or patients discharged
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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