Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $16.25 - $19.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Paid Time Off
Incentives
Job Description
Petco Animal Supplies, Inc. is a leading health and wellness company dedicated to enhancing the lives of pets, pet parents, and Petco partners. Founded with a purpose-driven mission, Petco has grown into a category-defining organization with over 29,000 associates and more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico. Among these centers are over 250 Vetco Total Care hospitals alongside numerous preventive care clinics and distribution centers. Petco's commitment to doing what is right for pets, people, and the planet is deeply embedded in its core values, which emphasize love for pets, pioneering innovation in... Show More
Job Requirements
- High school diploma
- at least 1 year previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic and able to maintain professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred previous experience using a Practice Management System
Job Qualifications
- High school diploma
- at least 1 year previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic nature with ability to maintain professional attitude during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- preferred experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodation as necessary during peak/busy times or emergencies
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials
- confirm all appointments by client's preferred communication method the prior day and make necessary adjustments
- possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need loading or patients need discharging and primary staff are otherwise occupied
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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