Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.75 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k
Paid Time Off
Employee Discounts
Incentive programs
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco team members. With a strong presence across the United States, Mexico, and Puerto Rico, Petco operates over 1,500 pet care centers, including more than 250 Vetco Total Care hospitals. Their broad network includes hundreds of preventive care clinics and distribution centers, making Petco a category-defining force in the pet industry. The company's core values emphasize love for all pets, innovation as the future of the pet industry, a commitment to improving lives, teamwork to achieve outstanding results, and inclusivity where everyone... Show More
Job Requirements
- High school diploma
- Minimum 1 year of experience in veterinary practice or customer-facing role
- Excellent communication skills
- Ability to maintain professionalism and compassion under stress
- Strong telephone and computer proficiency
- Team-oriented mindset
- Flexibility to adapt and learn
- Preferred experience using a Practice Management System
Job Qualifications
- High school diploma
- At least 1 year of experience in veterinary practice or customer-facing role
- Excellent written and verbal communication skills
- Compassionate and able to maintain professionalism in stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and accept change
- Preferred experience with Practice Management System
Job Duties
- Answer the practice phone and route calls appropriately
- Maintain hospital appointment calendar including scheduling appointments and reviewing online bookings
- Greet all visitors and clients, notify technical staff upon arrival, and monitor wait times
- Participate in training new staff and disseminating knowledge
- Ensure waiting area cleanliness and stock appropriate materials
- Confirm appointments using clients preferred communication method and make adjustments
- Provide backup support to technical staff when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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