Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Career development programs
Enrollment in wellness programs
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With over 29,000 team members and more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico, Petco embraces a purpose-driven philosophy that prioritizes the wellbeing of pets, people, and the planet. The company operates a network of over 250 Vetco Total Care hospitals, preventive care clinics, and distribution centers, consistently striving to be a category-defining leader in the pet industry. Petco values its core principles including loving all pets like their own, being at the forefront... Show More
Job Requirements
- High school diploma
- minimum 1 year experience in veterinary practice or customer service
- excellent communication skills
- ability to maintain professionalism in stressful situations
- proficiency with telephone and computer use
- teamwork orientation
- willingness to learn and adapt
- preferred experience with Practice Management Systems
Job Qualifications
- High school diploma
- at least 1 years previous experience working in veterinary practice or a customer-facing role in another organization
- excellent written and verbal communication skills
- compassionate and sympathetic with the ability to maintain a professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments offer creative ideas and accept change
- preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodation as necessary during peak busy times or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- confirm all appointments by client's preferred communication method phone email text the prior day and make necessary adjustments
- possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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