Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Employee assistance program
Tuition Reimbursement
Job Description
Petco is a leading health and wellness company dedicated to enhancing the lives of pets, their parents, and Petco partners. With a workforce of over 29,000 employees and operating more than 1,500 pet care centers across the U.S., Mexico, and Puerto Rico, including more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers, Petco is a dominant and innovative player in the pet care industry. The company's culture is deeply rooted in core values that emphasize loving pets like their own, pioneering the future of the pet industry, improving lives, fostering teamwork, and embracing... Show More
Job Requirements
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- Excellent written and verbal communication skills
- Compassionate and sympathetic with the ability to maintain a professional attitude and demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
Job Qualifications
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- Excellent written and verbal communication skills
- Compassionate and sympathetic with the ability to maintain a professional attitude and demeanor during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred previous experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodation as necessary during peak or busy times or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method phone, email, text the prior day, and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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