Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
wellness programs
Career development opportunities
Job Description
Petco Animal Supplies, Inc. is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With a workforce of approximately 29,000 employees, Petco operates over 1,500 pet care centers across the United States, Mexico, and Puerto Rico. These include more than 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Petco is recognized as a category-defining force in the pet industry, embracing a purpose-driven culture that prioritizes the well-being of pets, the people who love them, and the environment. The company's core values emphasize compassion, innovation, inclusiveness,... Show More
Job Requirements
- High school diploma
- Minimum 1 year experience in veterinary practice or customer-facing role
- Excellent communication skills
- Ability to maintain professionalism during stressful situations
- Exceptional phone and computer skills
- Team player mindset
- Willingness to learn and adapt
- Preferred experience with Practice Management System
Job Qualifications
- High school diploma
- At least 1 year's previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic with the ability to maintain a professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- A team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing online bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodations as necessary during peak/busy times or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method the prior day, and make necessary adjustments
- Possess basic understanding of practice logistics to provide backup support to technical staff when rooms need to be loaded or patients discharged and primary staff are occupied
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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