Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $15.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Employee assistance program
Life insurance
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and its employees. Founded on the principles of compassion, innovation, and community, Petco operates over 1,500 pet care centers across the United States, Mexico, and Puerto Rico. This includes more than 250 Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers. As a category-defining company in the pet industry, Petco employs approximately 29,000 partners who are passionate about promoting the health and well-being of animals. The company emphasizes purpose-driven work, underpinned by core values that prioritize doing what is right... Show More
Job Requirements
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Must be compassionate and sympathetic and be able to maintain a professional attitude and demeanor during emotional and stressful situations
- Must have exceptional telephone and computer skills
- Must be a team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred previous experience using a Practice Management System
Job Qualifications
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and sympathetic with the ability to maintain professionalism during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments, offer creative ideas, and accept change
- Preferred experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodation as necessary during peak/busy times, or when medical staff is dealing with an emergency situation
- Participate in the training of new staff members and general dissemination of knowledge as required
- Ensure that the waiting area is consistently cleaned including using special disinfectants in the case of the presence of suspected contagious disease and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method (phone, email, text) the prior day, and make necessary adjustments
- Possess basic understanding of practice logistical specifics in order to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged and primary staff members are otherwise occupied
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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