Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $18.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Life insurance
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With a workforce of 29,000 employees, Petco operates over 1,500 pet care centers throughout the U.S., Mexico, and Puerto Rico, including more than 250 Vetco Total Care hospitals, numerous preventive care clinics, and eight distribution centers. Petco is recognized as a category-defining company within the pet industry, firmly committed to purpose-driven work that prioritizes the wellbeing of pets, people, and the planet. Core to Petco's culture and mission are values such as loving pets like their own, leading the future... Show More
Job Requirements
- high school diploma
- at least 1 year previous experience working in veterinary practice or a customer-facing role
- excellent written and verbal communication skills
- compassion and ability to maintain professional attitude during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments and accept change
- preferred previous experience using practice management system
Job Qualifications
- high school diploma
- at least 1 year previous experience working in veterinary practice or a customer-facing role
- excellent written and verbal communication skills
- compassionate and able to maintain professional attitude and demeanor during emotional and stressful situations
- exceptional telephone and computer skills
- team player willing to learn new techniques and treatments and accept change
- preferred previous experience using practice management system
Job Duties
- assume primary responsibility for answering the practice phone and routing calls appropriately
- maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- monitor wait times and make accommodation as necessary during peak/busy times or when medical staff is dealing with an emergency situation
- participate in the training of new staff members and general dissemination of knowledge as required
- ensure that the waiting area is consistently cleaned including using special disinfectants in case of suspected contagious disease and well-stocked with appropriate materials
- confirm all appointments by client preferred communication method the prior day and make necessary adjustments
- possess basic understanding of practice logistical specifics to provide backup support to technical staff when rooms need to be loaded or patients need to be discharged
- perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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please contact the employer.