Job Overview
Employment Type
Hourly
Full-time
Part-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
401k
Paid Time Off
Incentives
wellness programs
Career Development
Job Description
Petco is a leading health and wellness company dedicated to improving the lives of pets, pet parents, and Petco partners. With a workforce of over 29,000 team members, Petco operates more than 1,500 pet care centers across the United States, Mexico, and Puerto Rico. This includes over 250 Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. Known as a category-defining organization in the pet care industry, Petco is committed to creating positive outcomes for pets, people, and the planet. The company’s core values emphasize love for all pets as if they were their own, their... Show More
Job Requirements
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role in another organization
- Excellent written and verbal communication skills
- Compassionate and sympathetic with ability to maintain a professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player willing to learn new techniques and treatments and accept change
- Preferred previous experience using a Practice Management System
Job Qualifications
- High school diploma
- At least 1 year’s previous experience working in veterinary practice or a customer-facing role
- Excellent written and verbal communication skills
- Compassionate and professional attitude during emotional and stressful situations
- Exceptional telephone and computer skills
- Team player with willingness to learn new techniques and accept change
- Preferred experience using a Practice Management System
Job Duties
- Assume primary responsibility for answering the practice phone and routing calls appropriately
- Maintain hospital appointment calendar including scheduling appointments from callers or visitors and reviewing on-line bookings
- Greet all visitors to the practice
- greet clients and patients by name as they arrive for appointments and notify technical staff when they arrive
- Monitor wait times and make accommodation as necessary during peak/busy times or medical emergencies
- Participate in the training of new staff members and general dissemination of knowledge
- Ensure that the waiting area is consistently cleaned and well-stocked with appropriate materials
- Confirm all appointments by client’s preferred communication method the prior day and make necessary adjustments
- Possess basic understanding of practice logistical specifics to provide backup support to technical staff when needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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